The SuperHost® courses deliver affordable, up-to-date customer service training tailored for front-line staff across all industries. Offered both online and in-person, SuperHost® provides real skills and understanding to help employees consistently meet and exceed customer expectations. Users will learn:

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• Hospitality Fundamentals: Creating incredible guest experiences and delivering exceptional service.

• Effective Communication: Professional guest communication and handling inquiries.

• Safety & Emergency Preparedness: Implementing safety measures and response plans at the workplace.

• Conflict Management: Resolving concerns from customers and also staff.

• Operational Excellence: Efficiently managing check-ins, cleanliness, and upkeep.

• Branding & Reputation: Building a trusted brand and strong online presence.