Course Transfer and Cancellation Policy
Transferring or Canceling a Course and Requesting a Refund
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Canceling courses: Participants can cancel for a full refund or transfer to a different course date at no additional cost if they notify My Host Training via email ( info@myhosttraining.com ) at a minimum of 72 hours before the course start date.
Missed Deadlines for Cancellation or Transfer
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If a student does not notify My Host Training within the required time frame for cancellation or transfer, they are not eligible for a refund and are responsible for the full course fee.
Late Arrivals
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Certification conditions require students to participate in the full class, students who arrive late may not be allowed to join the class due to the missed time and content. Late students are not eligible for a refund and are responsible for the full course fee.
Absentees
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Students who fail to attend the course without prior notification are considered no-shows. No-shows are not eligible for a refund and are responsible for the full course fee.
Illness-Related Absences
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If a student cannot attend a course due to illness, a doctor’s note may be required to allow for a course date transfer. My Host Training must be notified 24hours before the course begins for the transfer to be allowed.
Course Cancellations by My Host Training
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My Host Training reserves the right to cancel a course due to low enrollment or unexpected instructor emergencies. If a course is canceled, participants will be offered the option to reschedule at no additional cost or receive a full refund.
Failed Course Completion
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If a student is unsuccessful in a course, they may re-register for the same course on a new date at a discounted rate of 50% off the original fee, up to a maximum of $200 plus applicable taxes. This discount is valid for up to 3 months after the original course date. If the student is unsuccessful a second time, future registrations will be charged at the full price.